Frequently Asked Questions

We are an online document-editing service. Our tools allow you to edit PDF documents, convert, merge, compress, or split, files to PDF from other formats, or vice versa.

We also host a library of templates for many important forms that you may need to fill in.

Learn more about us here.

You can upload your own files to edit or convert or choose a template from our library of over 100 forms.

Once you have finished editing, you can download, print, send by email, or simply save your finished document.

Our editing and conversion tools are designed to be easy to use, allowing you to get the result you need quickly.

No, our services are completely web-based. You do not need any additional software to use them.

You can edit, or convert, merge, split, compress your documents right here on our site.

Yes, we use advanced Secure Sockets Layer (SSL) encryption and secure servers to protect your data.

We do not share any client information with third parties, so you can be sure that all your data is secure.

Our clients’ privacy and security is our top priority. We use SSL encryption to protect your information and maintain regular security updates on all our servers.

We never share clients’ email address or other data.

Our employees cannot see the information in your folders or documents.

Once you have finished working on your documents, you also have the option to permanently delete them from our cloud for peace of mind.

Your documents are available as long as you have your subscription. If you decide to cancel, your documents will remain in your account for six (6) months after your service expires.

Subscribing to our site provides you with a personal hub for managing all your documents, whether you need to fill, print, email, fax, share, or sign them.

This platform allows you to save and modify any number of forms repeatedly.

Advantages of a subscription include:

• - Access to all our editing tools
• - Convert files between all formats
• - Add your electronic signature
• - Customer support 24/7

With your active subscription, you gain the freedom to access your documents whenever you wish from any device - including iPhone, desktop PC, iPad, or Android device.

Every document you upload or modify will be displayed on the 'My Docs' page. Additionally, you'll gain access to an extensive digital library with over 100 fillable forms.

No, you can save and work on as many documents as you like. Your storage is completely unlimited.

If you have a document you want to edit, you can upload it to our site and use our tool to fill it out.

Alternatively, you can open a document from our PDF library.

Once you have opened the form on our web, you can use our simple editor to complete it.

Click into the fields to add text and use the various tools to add any images or signatures you need.

To add text, simply click anywhere on the document and start typing.

Make sure you have the text tool selected (top-left of the page).

Use the “Sign” option on the toolbar at the top to add your electronic signature.

You will need to upload your electronic signature, or sign it on the spot using your mouse, pencil or finger.

Yes, you can convert all sorts of file formats to PDF using our conversion tool, including the following:

• - Word, Excel, PPT
• - PNG, JPG , JPEG

Yes, we provide a file conversion tool that allows you to convert PDF documents into various other formats, including the following:

• - PDF y PDF/A
• - Word, Excel, PPT
• - PNG, JPG, JPEG

Yes, As per US Federal regulations for Evidence #1001-1003, electronic signatures hold the same legal validity as traditional methods of signing documents.

Consequently, any document that's electronically signed bears the same legal consequences as one signed physically.

You can try out our tool and gain access to our library of PDF forms for 7 days.

Your subscription will automatically renew for the full membership after 7 days, unless you cancel within this time.

After 7 days, you will be automatically upgraded to the monthly membership.

When this happens, you will be charged for the first 4 weeks and you’ll then be billed every 4 weeks after this.

Yes, you can send your documents directly from our editor.

You can also simply download your finished document and then send it by email at your leisure.

This is a question your email provider or the recipient’s email provider may be in a better position to answer.

If an email has not been received, it may have been sorted into the junk or spam folder, so the recipient should check here first.

You can also check your “Sent” folder to make sure that the recipient’s email address was entered correctly.

Yes, you can share your documents by email. Just click “send email” and write the email’s person. They will receive an email with a 4-digit code, to download the Document “view mode”.

If they have an account on our website, they will be able to open and edit the document, under their account.

You can cancel your subscription to our site at any time from your account.

If you no longer plan to use our services, you can cancel your membership with the “Cancel Subscription” button.

The changes will come into effect from your next billing date.

We stand behind our service 100%. Our intent is to provide the best web-based PDF software for our customers.

If you are in some way dissatisfied with our services, please contact us immediately.

We will do everything within our power to rectify the situation, and if you are still not satisfied, will provide a refund.